Warranty Policy
Blue Honest Inc. warrants the PRO VX and other Blue Honest devices against defects in materials and workmanship for a period of one (1) year from the date of original purchase by the original purchaser ("Warranty Period"), subject to the following conditions:
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The warranty applies to the original purchaser only and is non-transferable.
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The warranty covers manufacturing defects and component failures under normal use conditions as described in the product documentation.
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The warranty does not cover damage resulting from misuse, abuse, unauthorized modification, improper handling, failure to follow contraindications or usage protocols, physical damage, water damage, or use outside of stated operating parameters.
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To make a warranty claim, contact customerservice@bluehonest.com with proof of purchase and a description of the defect. Blue Honest Inc. will, at its sole discretion, repair or replace the defective unit or issue a refund.
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Warranty service does not extend or reset the original Warranty Period. In the event that a Blue Honest device is repaired, refurbished, or replaced under warranty for any reason, including but not limited to component failure, manufacturing defect, or device malfunction, the warranty applicable to the repaired or replacement unit shall continue from the original purchase date of the initial device and shall not be reset, extended, or otherwise modified. A replacement or repaired unit carries no independent warranty beyond what remains of the original Warranty Period at the time of service. Blue Honest Inc. reserves the right to replace a defective unit with a refurbished unit of equivalent specification.
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Cosmetic defects, including but not limited to scratches, scuffs, blemishes, discoloration, damaged stickers, or other surface imperfections, must be reported to Blue Honest Inc. within ten (10) days of receipt of the device. Claims for cosmetic defects reported after this period will not be accepted, as Blue Honest Inc. cannot reasonably determine whether such defects occurred prior to or following delivery. To report a cosmetic defect, contact customerservice@bluehonest.com with photos clearly documenting the defect within the ten (10) day window. Cosmetic defects that do not affect device functionality are not grounds for return or refund but may be addressed at Blue Honest Inc.'s sole discretion.
EXCEPT AS EXPRESSLY SET FORTH IN THIS WARRANTY, BLUE HONEST INC. MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.