At Blue Honest Inc., customer satisfaction is our priority. We want you to feel confident in your purchase and in the performance of our technology. That is why we offer a 30-day return policy, subject to the conditions below.

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30-Day Guarantee Conditions

• You have 30 days from the date of receipt to request a return.

• To qualify, the product must be in the same condition that you received it, with no signs of wear, misuse, or abuse, and must include all manuals, accessories, and original packaging.

• A legitimate reason for the return must be provided, such as product defect, damage, or documented dissatisfaction with performance. Returns made solely for temporary use or without cause will not be accepted.

• All refund requests are subject to review and approval by Blue Honest Inc.

How to Start a Return

1. Contact us at customerservice@bluehonest.com within 30 days of receipt.

2. Provide proof of purchase (receipt or order confirmation).

3. Explain the reason for your return, including any supporting details.

4. If approved, we will provide a return shipping label and instructions for sending the product back to:

 

Blue Honest Inc.

7 Scott Rd.

Hampton, NH 03842​

 

Items returned without prior authorization will not be accepted.

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Return Shipping

For returns due to product defect or damage, Blue Honest Inc. will provide a prepaid return shipping label at no cost to the customer. For all other approved returns, including dissatisfaction with performance, return shipping costs are the responsibility of the customer.

 

Restocking Fee

A 6% restocking fee applies to all approved returns of primary devices and equipment, including lasers, footbath units, and toothbrush devices. This fee will be deducted from your refund at the time of processing. The restocking fee does not apply to accessories, nor will it be applied to returns resulting from a confirmed product defect or damage upon arrival.

 

Damages and Issues

Please inspect your order upon arrival and contact us immediately if the product is defective, damaged, or incorrect. Cosmetic defects including scratches, scuffs, blemishes, or surface imperfections must be reported within ten (10) days of receipt with supporting photos. Claims submitted outside this window will not be accepted. Functional defects or damage affecting device performance should be reported as soon as discovered within the 30-day return window.

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Exceptions / Non-Returnable Items

We do not accept returns for:

• Hazardous materials, flammable liquids, or gases

• Gift cards

• Items showing signs of misuse, unauthorized modifications, or improper handling

 

Exchanges

The fastest way to receive the product you want is to return the original item (if approved) and then place a new order once the return has been processed.

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Refunds

Once we receive and inspect your return, we will notify you of approval or denial. If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or payment provider may require additional processing time. If you have not received your refund after 15 business days, contact us at customerservice@bluehonest.com.

For purchases made through a third-party financing provider such as Affirm, refunds are issued to the lender per their terms and conditions. Any financing fees or interest paid to the lender are non-refundable. Refund processing timelines for financed purchases may differ from standard payment methods — please contact your financing provider directly for details on how your refund will be applied to your loan balance.

 

Questions?

Contact us at customerservice@bluehonest.com.